In need of advice

[Fred]

I phoned to see if I could see my old derm as he was really good and knew what he was doing and knew how to deal with his patients but I got told it will be weeks in end till I'll be able to see him as he's got a big list of patients. What I was going to do as a back up plan is go back to my doctor whose a skin specialist and hope he will be able to get me to see my old derm.

Push push push. Keep at them, phone them every day if necessary. You sound like you are in one of those areas where it's all about numbers, the winners in those situations are the ones that kick up a fuss and complain. Shame it has to be like that, but I have spoken with others on here and they do find once they start demanding results more stuff does get done.